Enhance your customers' experience with practical training focused on real-life situations in the hospitality sector.
Key competencies for excellent customer service
Some of the things you will learn:
Effective communication with the client.
Attention and communication techniques.
Management of the different phases of customer service.
Protection of consumers and users.
Handling complaints, claims and conflicts.
Customer loyalty and improved customer experience.
Protection of consumers and users.
Improve your customer communication skills, both in face-to-face service and through telephone, written and digital channels.
Apply effective customer service techniques, adapting to the different phases of the process and to the needs of each person.
Identify the different types of customers and adapt communication and treatment to their attitudes and behaviors.
Manage complaints, claims, and conflict situations, using tools such as active listening, empathy, and assertiveness.
Improve customer satisfaction and loyalty, applying evaluation techniques, substitute sales and cross-selling.
To know the regulations for the protection of consumers and users applicable to hospitality activities and use this knowledge in your professional practice.
Why participate?
No prior knowledge required
The training is designed to help you improve your customer service skills from a beginner level, with content tailored to the real needs of the hospitality industry.
Learn how to manage claims and conflicts
You will develop active listening, empathy, and assertiveness skills to effectively handle complaints and claims and turn problematic situations into opportunities for improvement.
Improve your customers' experience
You will learn to adapt your approach to different types of customers, improve communication, manage difficult situations, and apply strategies to promote customer satisfaction and loyalty.
Free for students
Training 100 % subsidized by the Junta de Extremadura, at no cost to the participants.
Practical and applicable approach
You will learn communication and customer service techniques and tools that you can apply directly in your daily professional life.
100 % online training
Complete the training through the Virtual Classroom, with a commitment of 3 hours per day and support throughout the training process.
